Sally J. Pimentel

Deaf & Hard of Hearing Center

1860 Boy Scout Dr. B208

Fort Myers, FL  33907

239-461-0334 voice

239-247-5821 video phone for deaf

239-461-0434 fax

Captioned Telephone 840 PLUS (CapTel®)

  • This telephone enables a severely hard of hearing user to speak for themselves and read the incoming response. 

  • 35dB amplification
  • Review captions from previous calls
  • Adjustable tone and volume control
  • Memory dial

Alto - Corded Amplified Telephone

  • TIA–4953 certified for mild, moderate and severe hearing loss
  • Amplifies incoming sounds up to 53 db and outgoing speech up to 15 db
  • Extra loud ringer volume (100 dB)
  • Built-in speakerphone

​Clarity BT 914 BlueTooth Phone

Volume Controlled Phone ​with Caller ID and Answer Machine

  • Amplified Volume - Up To 40dB
    Caller ID
    Hearing Aid Compatible
    T-coil Technology
    Bluetooth Connection for Mobile Phones
    Bright Visual Ringer

Amplidect 350 – Cordless Amplified Telephone with Caller ID

  • 40+dB of amplification
  • Adjustable tone control
  • High quality speaker phone
  • High resolution backlit caller ID display
  • Large easy to see display font
  • Telecoil technology

TR75 Visual Ringer

  • Makes a lamp flash on and off providing a Deaf individual a visual cue that the phone is ringing.

  • 2 units per package 
  • Connects to any standard lamp and phone or vp

To qualify for a FREE special phone, you must be:

  • A permanent Florida resident
  • At least 3 years old
  • Have a live land line installed
  • Certified as having a hearing loss or speech impairment

How to Borrow Equipment: 
1)  Click below to download the FTRI application. If you prefer to have the application emailed to you, please call 239-461-0334 (ext. 3) or email 

2)  An audiologist or other approved professional must certify your FTRI application. (See application for details.) 

3) Bring your certified application to the DHHC office during business hours. To receive equipment in 
Cape Coral or Naples (click below), please call 239-461-0334 (ext. 3) or email: for an appointment. 

The Deaf & Hard of Hearing Center provides Florida Telecommunications Relay Inc. (FTRI) distribution services for residents of Lee, Collier, Hendry, Charlotte, and Glades Counties.Florida residents who are hard of hearing, deaf, deaf/blind, or speech impaired may borrow phone equipment (volume/tone control phones, TTYs, and increased volume/visual phone signalers) on a long-term basis at no charge to the consumer. 
Our specialized telephones may help you end the frustration of having to ask people to repeat themselves or make your phone calls for you. To alert you when the phone rings, we also offer specialized ring signaling devices.  This equipment is loaned AT NO CHARGE for as long as needed to residents who qualify.

If you are not a Florida resident, find out if your state has a telephone equipment loan program.  If you are interested in buying a phone, TTY, signaler, or other assistive devices, please check out the DHHC Online Store.

Have phone questions? Please call 239-461-0334 (ext. 3) or email

If you would like us at your next meeting to do a presentation and or to distribute phones at your location, please feel free to call or email.


Free Phone Program 

Available Equipment FTRI Free Phone Program 

​XLC3.4 Volume Controlled Cordless Phone ​with Caller ID

  • 50 dB of Digital Clarity Power(TM) 
  • amplification
  • DECT 6.0 technology
  • Loud and clear speakerphone
  • Large, high contrast buttons
  • Talking Caller ID
  • Caller ID screen

A400 - Cordless Amplified Telephone with Caller ID

  • 40 dB adjustable amplification
  • Crystal clear sound quality
  • Big button easy-to-read high contrast keypad
  • Large screen and high contrast display
  • Talking Caller ID
  • Talking key pad

Christina McGill

FTRI Program Coordinator